Digital Product Manager, CRM

Match Box Consulting Group is currently seeking a Digital Product Manager, CRM for a permanent role with a client of ours located in Vancouver

• Contribute to developing the product vision and strategy aligned with company goals and market opportunities. Collaborate with senior leaders to set quarterly objectives and problems to solve, guiding the product team to achieve them
• Engage regularly with guests, championing their voice and ensuring their needs and feedback are central to product development decisions
• Build strong internal partnerships with engineering, design, marketing, sales, finance, and operations teams and foster external relationships with business partners and customers. Work with technical architect and engineering team to ensure technical feasibility and optimal solution design
• Conduct thorough internal and external research to identify trends, opportunities, and threats, using data to inform and drive product strategy
• Lead the product lifecycle from ideation to value realization by ensuring the delivery of timely insights, prototypes, tests, and solutions
• Ensure products comply with relevant standards, security protocols and regulatory requirements
• Establish and monitor objectives and key results (OKRs) to measure product success and inform future strategies, consistently communicating results back to senior leaders and cross-functional partners
• Drive a culture of innovation, encouraging creative solutions and continuous improvement across product teams

• Minimum of 5 years in product management or related roles (ex. engineering, design, delivery, product marketing)
• CRM expertise and experience in maturing CRM capabilities to drive to tangible business outcomes.
• Proficient in the product operating model, agile methodologies, and product development lifecycle
• Experience in agile delivery methods and tools (e.g., JIRA, Confluence, etc.), and frameworks for technical products (initiatives, features, epics, user stories).
• Strong analytical, strategic thinking, and problem-solving skills
• Excellent communication and interpersonal abilities
• Proven ability to collaborate effectively with cross-functional teams and drive results
• Capacity to drive insights from quantitative and qualitative analysis.

Match Box is committed to providing equal opportunities for all applicants. We welcome and encourage applications from people of all backgrounds, including members of minority groups such as racialized individuals, people with disabilities, LGBTQ+ individuals, and Indigenous peoples. It is a priority for us that all candidates are treated fairly and without discrimination. Our recruitment teams receive ongoing training on using objective criteria for evaluating candidates and other related topics to create an inclusive and welcoming environment for all.

Please note that we require all interested candidates to obtain the necessary work permits from the Government of Canada prior to submitting an application. This position is open exclusively to individuals residing in Canada and legally authorized to work in Canada. Applications not meeting these criteria will not be considered.

We receive a high volume of applications and are only able to contact candidates who are selected for further consideration.

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