French Bilingual IT Support Analyst

Join Long View's Integrated Global Services team as a French Bilingual IT Support Analyst. This overnight role focuses on delivering tier I support while ensuring seamless communication in both French and English.

As a vital member of the service desk, you'll handle support tickets, troubleshoot user issues, and manage incidents until resolution. Your commitment to customer service will help drive a superior experience for clients across Canada.

Key Responsibilities:

• Document and manage all customer issues in the ticket system

• Assess and resolve support issues efficiently

• Collaborate with Tier II teams for escalated incidents

• Facilitate internal and external escalations effectively

• Drive process improvement initiatives in service delivery

Requirements:

• Minimum one year in a service desk or technical support role

• Fluent in French and English with excellent communication skills

• Proven problem-solving abilities in high-stress situations

• Strong rapport-building skills with peers and customers

• Availability for overnight shift work

Bring your bilingual expertise to Long View and enhance service delivery excellence.
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