Customer Analytics Management

Position: Jobber Customer Analytics Management
Elevate customer insights as the Manager of Customer Analytics ve data-informed strategies that shape the service experience for small businesses.
As a critical member of the Analytics & Insights team, you will manage a diverse team of analysts dedicated to supporting post-sales processes. Your focus will be on leveraging data to deepen understanding of customer journeys, enabling informed decision-making across departments. By fostering collaboration and analytical rigor, you will directly influence the strategies that enhance customer success and retention metrics.

Key Responsibilities:

• Manage and mentor a team to deliver analytical insights

• Partner across functions to define customer success metrics

• Conduct detailed analyses of onboarding and customer engagement

• Create decision-support tools for proactive customer management

• Lead initiatives to optimize customer lifetime value
Requirements:

• Proven leadership in analytics roles

• Expertise in Customer Success and lifecycle analytics

• High proficiency in SQL and BI visualization tools

• Knowledge of predictive analytics and AI-driven techniques

• Strong skills in stakeholder communication and management
Contribute to transforming customer experiences through strategic analytics leadership at Jobber.
#J-18808-Ljbffr