Manager of Customer Analytics
Job Description & How to Apply Below
Requirements
- This is a high-leverage role for someone who can lead analysts, build trusted stakeholder relationships, and help evolve the team from reactive reporting toward scalable, AI-enabled decision support ,
- Proven experience as a people leader in analytics, with a strong track record of developing, coaching, and empowering high-performing analysts ,
- Deep expertise in Customer Success, post-sales, customer lifecycle, or SaaS business analytics, with hands-on experience analyzing onboarding, customer engagement, support performance, retention, churn, expansion, or account growth ,
- Strong business acumen and strategic judgment, with the ability to shape initiatives, influence priorities, and connect analytical work to company-level outcomes ,
- Expert-level SQL skills, with the ability to work efficiently across complex relational data structures and review analytical logic with confidence ,
- Proficiency with BI and data visualization tools, such as Tableau, with a focus on creating clear, compelling, and actionable reporting and narratives ,
- Demonstrated experience with foundational and advanced analytics techniques, including performance measurement, exploratory analysis, impact evaluation, scenario analysis, experimentation, simulation modelling, and predictive analytics ,
- Practical fluency with AI-assisted analytics workflows, with the ability to help analysts use AI responsibly, validate outputs, and own the quality of the work ,
- Strong stakeholder management skills, with the ability to build trust, clarify ambiguous asks, manage competing priorities, and influence leaders through data-backed recommendations ,
- A passion for storytelling through data, with exceptional communication skills and the ability to distill complex analyses into clear, influential insights ,
- A solid understanding of SaaS business models, customer health metrics, retention dynamics, expansion levers, and the operational drivers of long-term customer value ,
- Intellectual curiosity, creativity, and adaptability in solving open-ended business problems in a dynamic environment ,
- Proven ability to thrive under pressure, maintain focus amid ambiguity, and bring structure to complex or competing demands ,
- Experience with Python, dbt, data modelling, customer health scoring, lifecycle analytics, or productionized analytics workflows is a strong asset ,
- Be a strong people leader who creates clarity, raises the bar, and helps analysts do the best work of their careers ,
- Be proactive and resourceful, with a bias for action. You’re comfortable navigating ambiguity, solving conceptual problems, corralling resources, and delivering results ,
- Communicate with clarity and confidence. You actively listen, empathize with stakeholders, and translate complex concepts into simple, actionable insights ,
- Be comfortable making trade-offs visible. You know how to say yes to the highest-impact work while helping stakeholders understand what must be deprioritized ,
- Care deeply about quality. You value strong analytical foundations, thoughtful QA, documentation, peer review, and reproducible work ,
- Be excited about the future of analytics. You see AI and automation not just as productivity tools, but as opportunities to redesign how analytics teams deliver impact ,
- Thrive in a fast-paced and evolving environment. You adapt quickly, embrace change, and stay focused even when yesterday’s playbook no longer applies
- Then Jobber might be the place for you! We’re looking for a Manager, Customer Analytics (Post-Sales) to join our Analytics & Insights team ,
- Jobber exists to help people in small businesses be successful. We work with small home service businesses, like your local plumbers, painters, and landscapers, to transform the way service is delivered through technology ,
- Analytics is part of the Strategy & Analytics department, our internal consulting team - they’re the decision support mechanism that connects data & business insights with the rest of the organization ,
- In essence, Analytics is a central function that exists to drive business outcomes in all corners of Jobber’s ecosystem ,
- The Manager, Customer Analytics (Post-Sales) will lead a team of analysts…
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