IT Business Analyst
Job in
Vancouver, BC, Canada
Listing for:
Softchoice
Full Time
position
Listed on 2026-06-18
Job specializations:
-
IT/Tech
IT Business Analyst, IT Consultant, Systems Analyst, IT Project Manager
Job Description & How to Apply Below
Why you’ll love Softchoice:
We are a software-focused IT solutions and services provider that equips organizations to be agile and innovative, and for their people to be engaged, connected, and creative t means moving them to the cloud, helping them build the workplace of tomorrow, and enabling them to make smarter decisions about their technology. By doing these things we help them create success for their customers and their people.
We stand proudly for our people and support their success through career development and advancement. We are recognized and respected for our culture of inclusion and belonging, continuously striving to do what’s good for our people and communities.
The Impact
You Will Have:
As an IT Business Analyst, you will act as a trusted partner to the business — the single point of accountability who guides an IT request from its very first conversation through to a successfully delivered solution. You will own the full journey: assessing business needs, identifying and quantifying desired outcomes, eliciting and documenting requirements, collaborating with technical delivery teams, and evaluating results.
Your impact will be felt across the organization. Business stakeholders will rely on you to make sense of their technology needs and advocate for solutions that actually work. IT leadership will depend on you for clear pipeline visibility, prioritized recommendations, and the analytical insight that drives smart investment decisions. Delivery teams will count on you for requirements that set them up for success — not surprises.
This is a high-visibility role that sits at the intersection of business and technology. You will build the kind of trusted relationships that make things get done — and done well.
What You'll Do:
You will be responsible for managing the full lifecycle of IT system enhancement demands — spanning new functionality requests, incremental enhancements, and fixes — across a variety of platforms. Day-to-day, this means:
Request Intake & Qualification
Engage with business stakeholders to understand the opportunity, intended outcomes, and organizational context of incoming requests.Assess and validate requests for business value, strategic alignment, feasibility, and risk — producing a clear qualification summary that informs prioritization.Maintain an up-to-date view of the IT request pipeline, with regular status communication to stakeholders and IT leadership.Apply consistent scoring and prioritization frameworks so leadership can make data-backed decisions about where to invest IT capacity.Identify and flag duplicate, redundant, or conflicting requests across the portfolio.Requirements & Solution Definition
Elicit, analyze, and document detailed functional and non-functional requirements through workshops, interviews, and working sessions.Produce high-quality BRDs, process flow diagrams, user stories, and use cases aligned to the applicable delivery methodology (Agile or Waterfall).Conduct current-state analysis and gap assessments to define root causes and the desired future state with precision.Collaborate with solution architects, developers, and platform SMEs to validate designs and maintain requirements traceability throughout the solution lifecycle.Delivery Support & Validation
Define and lead UAT — including test plans, test scripts, and coordination with business SMEs — to confirm solutions meet requirements.Support training development, change management, and post-go-live adoption so solutions are embraced, not just deployed.Track delivery progress, surface risks and blockers proactively, and keep stakeholders informed at every stage.Contribute to lessons learned reviews and continuous improvement of delivery standards.Application Governance & Portfolio Visibility
Maintain an accurate inventory of enterprise applications — what systems exist, what they serve, and their lifecycle status.Support oversight of key IT contracts and vendor relationships, including renewals, scope changes, and performance tracking.Identify gaps between current technology capabilities and evolving business demand, and surface findings to IT leadership.Correlate IT spend to…
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