Specialist- Technology Service Group; TSG

Job Description

This position provides deployment and support services for UPS-approved technology products to both internal and external customers. This position will support UPS Information Technology (IT) infrastructure and perform a range of duties, including hardware and software planning, administration, network management, technical advice and training.

Job Type: Full-time, Permanent

Work Location: 19088 38th Avenue Surrey, BC V3S 0P6, Canada

Workdays: Tuesday through Saturday (Flexibility required to work weekends)

Shift Start: 4:00 AM to 12:30 PM (Flexibility with start and finish times required based on operational needs)

Wage: $22.46/Hr.

• Deployment & Installation: Organize and coordinate activities for installing, deploying, and upgrading UPS-approved software, hardware, and infrastructure
• Network Management: Conduct network administration tasks, including hardware and software planning
• Troubleshooting: Diagnose and resolve technology-related issues and collaborate with staff to implement and deploy standardized practices and restore technical services
• Project Support: Implement and facilitate activities to support and manage programs and projects
• Compliance & Auditing: Engage in regular audits to ensure the IT environment aligns with UPS standards
• Create business continuity plans
• Telecommunication Support: Provide assistance with landlines, cell phones, smartphones, data lines, HDVC and MOVI conference calls, Private Branch Exchange (PBX) systems
• Vendors: Work closely with vendors, coordinating visits, and provide support, supervise vendor outsourcing and performance
• Customer Support: Provide technical advice, training, and support to customers, ensuring smooth operation of UPS-approved technology products. Fulfill Service requests and address customer inquiries
• Customer & Team Interaction: Interface with customers, teams, and associates to ensure seamless communication and collaboration
• Technical Disaster Recovery: Execute TSG Technical Disaster Recovery Procedures to ensure business continuity in the event of disruption
• Multisite Operations: Work across multiple locations, including UPS facilities, vendor sites, and customer locations, to carry out deployment and support tasks

• Bachelor’s degree in information technology
• Strong problem-solving skills, with the ability to multitask
• Strong oral and written communication skills
• Working knowledge of Microsoft Office Applications
• Ability to work in a fast-paced warehouse environment
• Travel is required
• A+ Microsoft Certified Solutions Associate - preferred
• CCENT Cisco Network Certification - preferred

• Paid training
• Weekly pay via Direct Deposit
  - Every Friday
• Personal paid days off (Eligibility Requirements)
• 2 weeks of paid vacation after 1 year of service (3 weeks after 5 years, 4 weeks after 10 years, 5 weeks after 20 years, and 6 weeks after 25 years.)
• Extended Health Care Benefits (Vision, health, life insurance, and dental benefits after one year of service)
• Employee Assistance Program (EAP)
• Employee Referral Bonus Program (conditions apply) and Immediate access to UPS ‘Employee Discounts’
• Free Onsite Parking
• Opportunity for advancement within a Fortune 500 Company

Permanent

UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.