IT Event Management Analyst

Marketing Statement

A career at Trans Link and our family of companies means working with people with a wide range of skills and perspectives, all teaming up towards a common goal: preserving and enhancing the region's world-envied quality of life. Together, we connect the region and enhance its livability by providing a sustainable transit and transportation network, embraced by our communities and people.

At Trans Link we are dedicated to building a workforce that reflects the diversity of the communities in which we live. We’re committed to fostering an inclusive, equitable and accessible workplace, recognizing the unique value and skills every individual brings.

The IT Event Management Analyst supports the design, implementation, and continuous improvement of IT Event Management standards, frameworks, and processes for IT infrastructure operations and application management. Ensures the proactive monitoring and reporting of infrastructure and application system events to prevent service disruptions and support Trans Link’s enterprise business operations and promotes awareness, understanding, and adoption of event management practices across the organization.

The role operates enterprise monitoring and alerting tools to support real‑time visibility of infrastructure and application health across the organization and acts as a first and second-line operational function, responsible for the timely detection, assessment, and escalation of system‑generated events impacting IT services.

• Provides operational response to systems, processes, and operations to ensure they are functioning efficiently. Proactively identifying potential issues and taking preventative action to avoid service disruption.
• Continuously monitor enterprise monitoring tools to detect and assess system‑generated events across infrastructure, applications, cloud services, and networks.
• Identifies opportunities to improve event detection, thresholds, and response effectiveness.
• Provides feedback on monitoring gaps, recurring alerts, and service visibility issues.
• Supports the implementation and integration of third‑party monitoring & event management tools.
• Contributes to operational trend reporting on system and tool performance and provides recommendations for continual improvement.
• Provides technical support and troubleshooting assistance to users as it relates to proactive monitoring tools and solutions in a complex technical environment.
• Ensures adherence to data management and security protocols.
• Operates enterprise monitoring and alerting tools to support real‑time visibility of infrastructure and application health across the organization to achieved timely detection, assessment, and escalation of system‑generated events impacting IT services.
• Uses system‑generated events to identify event correlation.
• Establishes and maintains automated alerting protocols to enable timely detection and response.
• Aligns with established ITSM practices for the reporting of events impacting enterprise services to ensure timely resolution through the incident and problem practices.
• Supports the development of event dashboards, protocols and thresholds for proactive system health monitoring.
• Supports the design, implementation, and continuous improvement of IT Event Management standards, frameworks, and processes for IT infrastructure operations and application management by:
• Collaborating with various IT departments in supporting the overall delivery of IT Event Management Services.
• Researching for best practices, identifying service gaps, analysing the process applying process improvement methodologies and recommending the best monitoring solutions.
• Recommending service modifications, enhancements and providing proposals for technical stakeholders.
• Participates in working group session with IT peers to review Event Management opportunities; developing appropriate technical documentation and required reporting.
• Applies technical and business expertise to maximise the use of available Event Management process and technology by:
• Maintaining technical currency by researching market trends on technological advances and…