Microsoft Dynamics 365 Support Consultant

Enhance customer experience as a Microsoft Dynamics 365 Support Consultant. Provide essential support, troubleshooting, and optimization for D365 Customer Engagement and Business Central solutions.

Join our team to ensure smooth delivery through your technical expertise. You will focus on D365 configurations, development, and integrations while managing client interactions. This role involves diagnosing problems, suggesting improvements, and delivering outstanding service to meet client needs.

Key Responsibilities:

• Triage and manage customer support requests efficiently

• Diagnose problems within service level agreements (SLAs)

• Collaborate with clients to enhance business processes

• Document and track development specifications methodically

• Coordinate with vendors to resolve integration issues

Requirements:

• Bachelor’s degree in Computer Science or related field

• Strong understanding of Microsoft Dynamics 365 functionalities

• Excellent problem-solving and analytical skills

• Ability to work independently on multiple priorities

• Relevant Microsoft certifications in D365 development

Apply your technical expertise and commitment to customer service in a dynamic support environment.
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