Senior UX Designer

Who we are

For over 25 years, Global Relay has set the standard in enterprise information archiving with industry‑leading cloud archiving, surveillance, eDiscovery, and analytics solutions. We securely capture and preserve the communications data of the world’s most highly regulated firms, giving them greater visibility and control over their information and ensuring compliance with stringent regulations.

As a Senior UX Designer, you will own and shape the end‑to‑end user experience for a key product area within Global Relay’s information archiving platform (used for surveillance and eDiscovery). You will collaborate closely with cross‑functional teams, including UI/UX Designers, Researchers, Writers, Product Managers, Engineers, SMEs and Stakeholders, to deliver high‑quality user experiences in our customer‑focused agile environment.

• Lead, in collaboration with UI Designers, the design execution of key initiatives from discovery through delivery.
• Advocate for our customers by gaining a deep understanding of their workflow and the challenges they face.
• Be a key partner to stakeholders and product management in helping to come up with approaches that work — you’re not here to just “gather” requirements.
• Proactively partner with UXR to apply research techniques that are appropriate to the problem being addressed.
• Concept, prototype, validate, fine‑tune and present design solutions.
• Communicate those solutions to our developers in an agile software development environment.
• Create sketches, flows, wireframes and other design artifacts.
• Help identify and leverage metrics to drive product management and measure success.
• Give and receive feedback constructively to uplift design thinking capabilities.

• 6+ years of experience in UX design for web, desktop or mobile applications.
• Proven experience of your UX process and how it resulted in useful and intuitive products.
• Experience in an Enterprise business setting and Agile.
• You view design as a process of discovery, using experimentation, early concepts, and iterative validation to define problems and refine solutions.
• Experience collaborating with Product Managers to define strategy, scope, priorities, and success metrics.
• Experience conducting or partnering on user research and usability testing, and applying insights to design decisions.
• Expertise in facilitating workshops and creating UX artefacts such as user flows, wireframes, journey maps, and prototypes.
• Strong storytelling and communication skills, with the ability to present and defend design decisions with evidence.
• Solid understanding of accessibility standards and inclusive design principles.
• Proficiency in tools such as Figma, with the ability to iterate efficiently.
• Empathy, intellectual curiosity and openness to learn about compliance in finance.

• Experience working in regulated or compliance‑heavy industries.
• Background in financial services.
• Proficiency in AI tools such as Claude, Figma Make (or similar).

Base salary range: $90,000 – $110,000 CAD (annual).

Benefits include: extended health benefits program, virtual healthcare, wellness allowance, paid sick days, maternity/parental enhancement program, bonus, RRSP contribution matching, and a subsidized meal program for Vancouver‑based employees.

At Global Relay, you’ll receive mentoring, coaching, and support to reach your career goals. You’ll be part of a culture that rewards creativity, perseverance, and hard work and works alongside talented individuals from diverse backgrounds.

Global Relay is an equal‑opportunity employer committed to diversity, equity, and inclusion. We seek to ensure reasonable adjustments, accommodations, and personal time are tailored to meet the unique needs of every individual.