ERP Operations Manager

At ALS, we encourage you to dream big. When you join us, you’ll be part of a global team harnessing the power of scientific testing and data-driven insights to build a healthier future.

This position is responsible for maintaining and supporting the organization’s ERP system to ensure optimal performance, reliability, and security. This role plays a key part in the technical configuration, user access management, integrations, and day‑to‑day system administration.

• Lead and manage a distributed production support team responsible for day‑to‑day operational support of Oracle Fusion Cloud (ERP, SCM) and ancillary systems.
• Establish clear SLAs and response protocols for incident triage, resolution, and communications.
• Drive root cause analysis (RCA) and ensure permanent fixes are implemented — not just band‑aid solutions.
• Coach team members on system configuration, troubleshooting best practices, and Oracle support engagement.
• Prioritize workload for the team and ensure high‑urgency issues are escalated and resolved without delay.

• Oversee the availability, integrity, and performance of Oracle Fusion environments.
• Act as primary liaison with Oracle for service requests (SRs), escalations, patching, and service updates.
• Own the regression testing, impact analysis, and coordination of quarterly patch cycles.
• Ensure configuration changes and data fixes follow change control governance.
• Coordinate with IT security and compliance teams on audit readiness and access certifications.
• Enforce compliance with audit and data privacy requirements through access reviews and security controls.

• Serve as the point of contact between the support team and business process owners in Finance, Supply Chain, Procurement, HR, etc.
• Assist in the rollout of new functionality, module implementations, or integration efforts.
• Identify recurring issues or process gaps and propose systemic solutions — not workarounds.

• Coordinate and support quarterly Oracle patch testing and deployment.
• Maintain documentation of regression test plans and validation scripts.
• Manage sandbox refreshes and environment cloning as needed.

• Act as Level 2/3 support for service tickets related to Oracle Fusion ERP and SCM.
• Troubleshoot and resolve functional and technical issues escalated by business users.
• Maintain and evolve Standard Operating Procedures (SOPs) for incident handling and routine tasks.

• Set up and monitor system health, alerting, and escalation processes.
• Track and report KPIs related to issue resolution, uptime, and user satisfaction.
• Maintain system inventory and configuration documentation.

• Excellent interpersonal, negotiation, and conflict resolution skills.
• Excellent organizational skills and attention to detail.
• Excellent time management skills with a proven ability to meet deadlines.
• Strong analytical and problem‑solving skills.
• Ability to prioritize tasks and to elevate requests for support appropriately.
• Ability to act with integrity, professionalism, and confidentiality.
• Proficient with Microsoft Office Suite or related software.
• Proficient verbal and written communication skills.
• Excellent organizational skills and attention to detail.

• Follow all company operating procedures, standards, policies, and training to ensure the safe and efficient operation of the site.
• Play an active role in the ALS safety program by correcting or reporting unsafe acts and conditions that are observed during day‑to‑day operations to create a zero‑injury work environment.
• Participate in and support HSE initiatives, as required by ALS leadership.

• Ensure business is conducted in accordance with Core Values:
• Safety as a Priority
• Honesty and Integrity
• Exceeding Client Expectations
• Belief in Our Ability
• Hard Work and Continuous Improvement
• Doing it Better
• Celebrating Success
• People Development
• Support Quality Department and Continuous Improvement Processes.
• Employees commit to improving the ALS experience…