Field Technician – Systems Technical Support

Explore your potential as a Systems Technician in Technical Support based in Vancouver. Handle complex escalated issues and ensure smooth operations across CCTV, Access Control, and Intercom systems.

In this essential role, you will interact with property management staff and cultivate customer satisfaction through effective service. With a focus on diagnosing problems and providing technical solutions, you will significantly enhance clients' operational capabilities. Collaborating closely with various internal teams, this position emphasizes continuous improvement and knowledge sharing to tackle technical challenges effectively.

Key Responsibilities:

• Act as primary contact for technical escalations

• Resolve complex issues with CCTV and Access Control systems

• Analyze root causes for recurring issues

• Offer technical support via multiple communication channels

• Collaborate with engineering teams for problem resolution

Requirements:

• Bachelor’s degree or diploma in IT-related discipline

• Minimum 5 years in technical support or systems analysis

• Expertise in CCTV and Access Control technologies

• Strong understanding of network infrastructure

• Bilingual in French and English preferred

Utilize your technical aptitude to ensure high-quality support and optimize system performance for our clients.
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