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Job Description & How to Apply Below
Take on a pivotal role as a Product Support Specialist at Thales in Vancouver, focusing on complex technical product issues. Utilize your expertise in troubleshooting to elevate customer satisfaction.
In this hybrid position, you will be integral to the Global Support Success team, addressing customer concerns related to Thales products through effective problem analysis and resolution techniques. Your interactions will not only solve immediate issues but also enhance overall customer relations and product performance.
Key Responsibilities:
• Troubleshoot customer issues using electronic communications
• Advise on product functionality and configurations
• Document recurring issues for team awareness
• Collaborate with engineers to resolve technical challenges
• Assist in the application of hotfixes and patches
Requirements:
• Associate’s or Bachelor’s degree in relevant field
• Minimum of 2 years in product support or similar roles
• Expertise in Linux, Active Directory, and SQL
• Strong networking knowledge (TCP/IP, routing protocols)
• Exceptional customer engagement skills
Leverage your technical prowess to support Thales product users and improve their experience with advanced security solutions.
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