Desktop Support Technician

Position: Desktop Support Technician at Axiom Technologies
Become a Desktop Support Technician with Axiom Technologies in Vancouver, British Columbia, and provide essential on-site support for desktop environments. Ensure optimal service delivery through effective issue resolution.

This part-time independent contractor position requires at least 3 years of experience in providing IT Infrastructure field support.

Your role will focus on troubleshooting and resolving hardware and software disruptions, ensuring compliance with corporate policies while maintaining a high level of customer satisfaction. You'll be integral in managing service requests and technical escalations.

Key Responsibilities:

• Diagnose and fix hardware issues in desktop environments

• Monitor and manage a queue of service requests

• Escalate significant issues to appropriate technical teams

• Document solutions in Service Now and related repositories

• Implement hardware installation and refresh activities

Requirements:

• A+ certification plus a Cisco or Microsoft certification

• Over 3 years of hands-on IT support experience

• Strong troubleshooting skills in desktop environments

• Familiarity with Windows 10 & 11 and Office 365

• Ability to work autonomously in a fast-paced setting

Utilize your technical acumen and strong people skills in this vital support role at Axiom Technologies.
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