Production Support Manager at Vancity

Join Intellect Design Arena as a Production Support Manager and ensure Vancity's applications run flawlessly. This hybrid role blends technical expertise and client management for optimal performance.

In this pivotal role, you will utilize your extensive background in production support to oversee the smooth operation of Vancity’s digital banking platforms. With a minimum of 7 years in IT operations, you will champion proactive monitoring and lead incident management efforts. Key responsibilities also include analyzing performance metrics and advocating for process improvements to enhance service quality.

Key Responsibilities:

• Ensure optimal operations for Vancity’s digital services

• Conduct thorough incident management for swift resolutions

• Maintain industry-standard SLAs for service availability

• Collaborate with stakeholders for effective communication

• Drive continuous enhancements in monitoring practices

Requirements:

• 7–10+ years in IT operations and support

• Hands-on experience in incident and change management

• Proven ability to communicate with stakeholders

• Knowledge of cloud services and observability tools

• Strong leadership and analytical skills

Lead Vancity towards a stable operational future, optimizing service delivery and client satisfaction.
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