SaaS Technical Account Manager at Trulioo

Elevate client success as a Technical Account Manager at Trulioo, where you will provide critical technical support and guidance. Collaborate with clients to enhance their product experience in a hybrid work model.

As the Technical Account Manager, you'll be integral in supporting a portfolio of clients under the Team Lead of Service Delivery. You will monitor operational effectiveness, troubleshoot technical issues, and coordinate escalations, driving overall account health. A background in technical account management or customer success is essential.

Key Responsibilities:

• Be the day-to-day technical contact for customers

• Analyze workflow performance and operational trends

• Advise on best practices for product adoption

• Address technical issues with support and internal teams

• Work with Customer Success Managers to boost retention

Requirements:

• 3+ years in Technical Account Management or related field

• Experience in troubleshooting and operational workflows

• Strong knowledge of APIs and technical concepts

• Superior organizational and communication skills

• Ability to manage competing technical priorities

Optimize technical adoption and client satisfaction as a Technical Account Manager with Trulioo.
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