IT Manager for Guest Services

Position: Hyatt IT Manager for Guest Services
Enhance guest services at Hyatt as the Management Information System Manager. In this role, you'll lead IT strategies and focus on network reliability and security improvements.

Reporting to the Area Director of Finance, you'll collaborate with department heads to manage IT support and maintain essential applications that drive hotel operations. Your expertise in cybersecurity compliance will be essential for offering a secure and exceptional guest experience.

Key Responsibilities:

• Manage daily IT operations and helpdesk requests

• Maintain uptime for guest Wi-Fi and colleague networks

• Oversee cloud services and hardware management

• Handle property cybersecurity measures and training

• Guide project management for technology upgrades

Requirements:

• 5+ years of IT experience in hospitality

• Robust knowledge of network systems and management

• Demonstrated experience with business-critical applications

• Familiarity with PCI DSS and Canadian privacy regulations

• Strong communication and problem-solving skills

Lead in technology excellence at Hyatt, ensuring a seamless guest experience while streamlining operations.
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