Technical Support Analyst III; Security Analyst

Job Details

Job Type: Regular Full-Time

Remote Type: Hybrid

Location: Vancouver, Canada

Posting Range: $69,500 - $119,500

Number of positions: 01

Family is part of Definity, a Canadian multi-channel, property, and casualty insurance company with a long history of delivering a superior experience for those who count on us. We help customers, broker partners, employees, and communities adapt and thrive. Our success in transforming into a digital leader is driven by a talented and engaged team with a passion for innovation and high performance.

To us, a seamless user experience is as important as the people behind it. That’s why we hire the most service-oriented individuals in BC and empower them with the tools needed to wow both our broker network and their clients. If a vibrant atmosphere with great people and an ambitious culture sounds like your fit, apply to join us today.

Our ambition is to be one of Canada’s leading and most innovative P&C insurers. Come be a part of our journey, and love what you do.

Family offers a flexible, hybrid work experience where employees work from the office and virtually depending on the type of work they are doing and who they are working with. Bring your true self and be part of our journey. It’s better here.

We’re looking for a Security Analyst who is passionate about cybersecurity and ready to make a real impact. In this role, you will play a key role in delivering the organization’s cybersecurity strategy by leading complex, cross‑functional initiatives. You will apply expertise across governance, risk management, compliance, threat intelligence, and operational security to analyze risks, anticipate emerging threats, and strengthen enterprise security posture.

Working closely with teams across technology and business functions, you will support incident investigations, guide control design, and help embed security into systems, processes, and lifecycle workflows. Your contributions will enhance visibility, resilience, and overall security maturity across the organization.

• Contribute to defining, refining, and implementing enterprise-wide security frameworks, standards, and methodologies across governance, risk assessment, compliance, and incident management
• Provide technical guidance across cybersecurity domains, supporting risk analysis, control design, regulatory alignment, and forward-looking security planning
• Partner with the cybersecurity team to advise security risks, business impacts, and recommended mitigation strategies to stakeholders, including senior leadership
• Drive cross-functional resolution of high-impact, multi-domain security challenges facilitating alignment across Technology, Risk, Compliance, Legal, Product, and Operations
• Develop and maintain security reporting and metrics to improve visibility into risk trends, control effectiveness and overall compliance posture
• Identify and support opportunities to enhance security processes, automation, tooling, and governance practices
• Work with and support Microsoft Azure and Microsoft 365 security environments
• Perform and support application security and vulnerability activities, including code scanning and use of security tools such as Qualys, Crowd Strike, Veracode, and Fortinet

• 3–4 years of experience in cybersecurity, including SOC operations, incident response, or security monitoring
• Bachelor’s degree in Computer Science, Information Technology, Cybersecurity, or a related field (or equivalent experience)
• Industry certifications such as GICSP, CISSP, CISM, GCIP, Security+, Network+ or equivalent (preferred)

• Hands‑on experience with security tools and technologies (e.g., SIEM, EDR, IDS/IPS, vulnerability scanners)
• Strong understanding of threat detection, investigation, and incident response frameworks
• Experience with application security, including code scanning and use of tools such as Qualys, Crowd Strike, Veracode, and Fortinet
• Knowledge of cloud security, particularly in Microsoft Azure and Microsoft 365 environments
• Familiarity with Identity and Access Management (IAM) solutions…