Help Desk IT Support Analyst

Become an IT Support Analyst with Lawson Lundell LLP in vibrant Vancouver. Deliver exceptional IT services within a supportive and technology-driven team.

This position focuses on Tier 1 support, dealing with IT inquiries through calls and emails. You will also provide after-hours support and assist with A/V technology setups in meeting rooms. The role requires a proactive approach to resolve user issues efficiently while ensuring a secure IT environment.

Key Responsibilities:

• Resolve IT support requests from users via various channels

• Participate in after-hours on-call support

• Configure and troubleshoot audio/video systems

• Work collaboratively with application support teams

• Administer IT environment including security measures

Requirements:

• IT or computer systems diploma preferred

• 2+ years of supporting end-user technologies

• Proficient in Windows 11 and Microsoft 365 apps

• Strong communication and analytical skills

• Must complete a Canadian criminal records check

Join Lawson Lundell to develop your IT skills and contribute to outstanding legal services.
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