Amazon Connect Practice Director

Position: Amazon Connect Practice Director Role
Become the Amazon Connect Practice Director at TELUS Digital, focusing on innovative solutions and transformational customer experiences. This hybrid or remote role requires a blend of leadership, technical expertise, and strategic vision.
In this pivotal role, you will spearhead the Amazon Connect CCaaS practice, focusing on growth, client satisfaction, and operational excellence. You will collaborate with various teams to develop strategies that facilitate market differentiation and drive innovative CCaaS solutions. Your responsibilities will include overseeing P&L, building delivery methodologies, and maximizing client engagement through robust partnership with AWS.

Key Responsibilities:

• Manage P&L for Amazon Connect practice

• Execute innovative strategies tailored to market needs

• Build solid frameworks for CCaaS implementations

• Partner with business units to enhance thought leadership

• Establish robust AWS collaborations for improved service
Requirements:

• Over 10 years in contact center technology

• Minimum 5 years in practice management

• Expertise in managing large CCaaS initiatives

• Strong technical background in Amazon Connect

• Proven success in building strategic alliances
Drive transformative changes in customer experience as a leader at TELUS Digital.
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