Manager, Cloud Operations; PERM

Job Title: Manager, Cloud Operations (PERM)
Job : 88216 Location: Vancouver, British Columbia

• Leading cloud infrastructure operations, ensuring service reliability, security, and operational excellence
• Overseeing incident management, change management, resource planning, and day to day service delivery
• Managing and delivering cloud projects including deployments, migrations, enhancements, and ongoing solution support
• Driving continuous improvement through process reviews, documentation, reporting, and operational enhancements
• Partnering with the Manager, Technical Operations to plan and implement changes that improve service quality and efficiency
• Providing strong people leadership through coaching, performance management, and team development
• Breaking down silos and fostering collaboration across IS teams and business stakeholders
• Giving team members the tools, training, and ownership they need to deliver effectively
• Planning and leveraging resources across a distributed, remote team
• Ensuring cloud services and operations align with business priorities, service levels, and security standards
• Working with internal stakeholders, customers, and vendors to ensure smooth service delivery
• Supporting governance, compliance, and secure configuration practices across cloud environments

• 8+ years of experience in cloud enterprise management, including leadership roles
• Strong operational background with experience running cloud services in complex environments
• 5+ years of technical operations management and leading technical project implementations
• Strong understanding of Azure cloud services and cloud operations best practices
• 5+ years managing Windows Server, and ideally Linux, environments
• 5+ years building and leading high performing technical teams
• Strong communication skills with the ability to work across IS teams and business stakeholders
• Experience managing distributed, remote teams
• Ability to plan effectively, delegate, and empower team members—without needing to be hands on in every technical area
• Ability to provide technical direction, remove roadblocks, and guide teams through complex operational challenges
• Comfortable balancing technical leadership with people management and operational planning

Salary/Rate Range: $ – $