Technical Support Specialist; Hybrid

Company Overview

At Motorola Solutions, we believe that everything starts with our people. We’re a global close‑knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration that’s critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations. Connect with a career that matters, and help us build a safer future.

Aperçu de l’entreprise :
Chez Motorola Solutions, nous pensons que tout commence par nos employés. Nous sommes une communauté mondiale soudée, unie par la volonté incessante de contribuer à la sécurité des personnes partout dans le monde. Nous concevons et connectons des technologies qui contribuent à protéger les personnes, les biens et les infrastructures. Nos solutions favorisent la collaboration essentielle pour améliorer la sécurité des populations, des écoles, des hôpitaux, des entreprises et, finalement, des nations.

Connectez‑vous à une carrière qui compte et aidez‑nous à bâtir un avenir plus sûr.

The team operates at the foundational intersection of public safety and enterprise security within our video security portfolio. We build and connect technologies to help protect people, property, and places. Dedicated to supporting our critical safety and security ecosystem, this group provides high‑velocity resolution to complex technical challenges, ensuring our enterprise users can operate with complete certainty. We believe that collaboration is a shared responsibility, and this team acts as the vital link connecting those in need with technical expertise to build a safer tomorrow.

As a Technical Support Specialist, you will join a close‑knit engineering community driven by a shared passion to help keep people, property, and places safer everywhere. In this role, you will work in a people‑first culture that encourages critical thinking and empowers you to maximize your professional potential. You will provide a true assisted experience, utilizing Priority Intelligence™ and advanced infrastructure to augment your troubleshooting workflows and deliver rapid, high‑impact solutions to our global customers.

Success in this position is defined by an inclusive, customer‑first mindset, a systematic approach to technical investigation, and a strong curiosity to learn about a diverse set of pioneering technologies. If you enjoy getting to the bottom of complex issues, exploring technological innovations, and driving meaningful, real‑world impact, we want you on our team.

• Technical Troubleshooting & Resolution:
  Research, collaborate, and resolve intricate hardware and software challenges over phone and digital mediums; analyze systematic product behaviors and devise creative technical solutions for unique environmental variables; diagnose network topologies and system performance irregularities to ensure continuous uptime for customer infrastructure.
• Case Management & Documentation:
  Document software, hardware, and network configurations comprehensively within our case management tracking repository; prioritize active operational tasks dynamically between inbound requests, ongoing investigations, and live digital chats; escalated unresolved customer issues efficiently to senior engineering tiers with complete technical summaries and diagnostics.
• Customer Experience & Ecosystem Maintenance:
  Support public safety and enterprise operations by delivering an empathetic, high‑urgency response to system inquiries; maintain an advanced operational understanding of network topologies, server environments, and video processing software; learn new technologies and product specifications continuously to match our accelerating pace of ecosystem innovation.

$50,000 - $58,000

• High School Diploma or equivalent baseline credential.
• At least 2 years of experience in an IT environment.

Experienced

Yes

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic.