Strategic Customer Analytics Manager

Position: Strategic Customer Analytics Manager Role
Drive impactful customer insights at Jobber as a Senior Customer Analytics Manager. This role requires strong analytical and business acumen to guide decision-making across key analytics domains.

In this strategic, individual contributor position, you will partner with business leaders to uncover customer behaviors and performance metrics critical to Jobber's success. You will lead analytics projects that span acquisition, retention, and engagement, while shaping analytical roadmaps for business impact. This role is an excellent opportunity to influence decisions and mentor analysts without direct management responsibilities.

Key Responsibilities:

• Act as a strategic consultant for Customer Analytics domains

• Lead deep-dive analyses of the customer journey

• Define and govern critical KPIs for business performance

• Translate business questions into actionable analytical plans

• Collaborate across departments to enhance reporting foundations

Requirements:

• Expert-level SQL skills for complex data analysis

• Strong experience in B2B SaaS and customer analytics

• Proficient in BI tools like Tableau

• Excellent stakeholder management and communication abilities

• Ability to navigate ambiguity and influence without authority

Lead significant analytics initiatives that drive growth at Jobber and help optimize customer value.
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