Windows Systems Administrator - L2

Who we are

For over 25 years, Global Relay has set the standard in enterprise information archiving with industry-leading cloud archiving, surveillance, eDiscovery, and analytics solutions. We securely capture and preserve the communications data of the world's most highly regulated firms, giving them greater visibility and control over their information and ensuring compliance with stringent regulations.

Though we offer competitive compensation and benefits and all the other perks one would expect from an established company, we are not your typical technology company. Global Relay is a career‑building company. A place for big ideas, new challenges, and groundbreaking innovation – a place where you can genuinely make an impact and be recognized for it.

We believe great businesses thrive on diversity, inclusion, and the contributions of all employees. To that end, we recruit candidates from different backgrounds and foster a work environment that encourages collaboration and learning, completely free of barriers.

The Windows Administrator – L2 is a key member of the Operations team and works closely with other Windows System Administrators, Security staff, and the Cyber Security Operations Center team. The Windows Administrator is responsible for managing and supporting our Windows environments, focusing on corporate services for Exchange, Active Directory, and desktop management (GPO, SCCM, MDT, MSI re‑packaging).

• Administer corporate Active Directory and Microsoft Exchange environments; act as an SME for internal and client‑facing AD & Exchange deployments.
• Develop, implement, and manage desktop management policies related to securing desktops, applying group policies, and deploying software.
• Update documentation, write new procedures, and detail Exchange and Active Directory configurations.
• Deliver timely and high‑quality incident resolution and post‑incident analysis focusing on root cause, prevention, and knowledge transfer.
• Develop and implement strategies for providing proactive support, resulting in fewer incidents, increased availability, or accelerated deployments.
• Respond in a timely manner to Support and Operations cases related to Exchange, AD, or other Windows Server issues.
• Ensure all Windows systems operate with a high level of service availability.
• Ensure that corporate services adhere to our Business Continuity and Disaster Recovery Programs.

• Minimum 3–5 years of direct experience with Exchange and at least 10 years of overall experience in IT administration and advanced computer support.
• Experience in technology infrastructure design, implementation, and management including Microsoft Active Directory, DNS, DHCP, LDAP, MDT, and SCCM.
• Ability to monitor, test, and analyze system activities to ensure maximum performance, efficiency, and availability.
• Ability to analyze system usage and plan for growth or capacity increases.
• Ability to identify and resolve problems affecting system performance and availability in a timely manner.
• Ability to assess the need for any system reconfigurations (minor or significant).
• Extensive knowledge of Microsoft Exchange, including experience with mailbox server failover and cluster management.
• Extensive knowledge of Windows Server, Active Directory, DNS, DHCP, DFS, DFS‑R, File and Print Services, and GPO validation, management, and implementation.
• Knowledge of Microsoft Exchange Power Shell commands needed to manage Exchange features, roles, mailboxes, performance, and troubleshooting.
• Comfortable with Microsoft Office applications, including Microsoft Project and Visio, and knowledge of Office Outlook features, configuration, and troubleshooting.
• Experience with troubleshooting and resolving complex technical problems, writing reports, and creating documentation processes and procedures.
• Demonstrated ability to work both collaboratively in a team environment and independently in an effective and organized manner in a complex and challenging environment.
• Comfortable working under pressure in a fast‑paced environment.
• Excellent interpersonal and written communication skills in English.
• Strong organizational skill and initiative.
• R…