Senior IT Service Manager

Lead IT operations at McCarthy Tétrault in Vancouver as a Senior Manager of IT Service Management. Utilize over a decade of technology expertise to enhance service delivery.

This senior role focuses on managing the Service Desk team and improving ITIL processes to support essential business functions. You'll coordinate with regional office management and enhance overall operational performance. Candidates with strong leadership skills and vendor coordination abilities will thrive in this impactful role.

Key Responsibilities:

• Oversee ITIL-based change and problem management

• Conduct service level assessments and improvements

• Lead communication with regional office management

• Manage service levels to meet user expectations

• Develop a robust end-user knowledge base

Requirements:

• 10+ years of IT experience in a professional setting

• Proven supervisory abilities in technical support

• Familiarity with Service Now and queue management

• Solid organizational and leadership skills

• Ability to thrive in high-pressure situations

Shape the future of IT services while leading talented teams at McCarthy Tétrault.
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