IT Operations Administrator

Job Description

Posted Friday, May 8, 2026 at 10:00 AM | Expires Saturday, July 18, 2026 at 9:59 AM

Anchored in our purpose to help clients achieve their financial goals, Odlum Brown has remained an independent, full‑service investment firm for over 100 years. Wholly owned by its team members, the firm continues its tradition of leadership in the financial community as one of BC’s most respected investment firms.

We have an opportunity for an IT Operations Administrator to join our award‑winning firm in the Vancouver office.

Reporting to the Supervisor, IT Operations and Service Desk, this role supports the day‑to‑day reliability, security, and performance of end‑user computing and infrastructure services. You will execute and coordinate patching across desktops, thin clients, and servers; provide Tier 2/3 escalation support; manage certificates and authentication services; and oversee backup and recovery operations. You’ll also participate in related technology projects, working closely with the Service Desk and Infrastructure and Cybersecurity teams.

This role requires the successful candidate to work onsite five days a week.

• Perform desktop patching and maintenance for Windows endpoints and thin clients, ensuring timely updates and minimal user disruption
• Perform server patching and lifecycle maintenance for Windows and Linux systems in accordance with change and security requirements
• Provide Tier 2/3 service desk escalation support, troubleshooting incidents to resolution and documenting root causes and corrective actions
• Administer certificate management processes (request, renewal, deployment, and revocation) to maintain secure services and endpoints
• Supervise daily backup operations and recovery readiness, including monitoring jobs, investigating failures, and supporting restore requests and testing
• Manage user authentication services and access controls (including account provisioning/deprovisioning and MFA support) in alignment with security policies
• Operate and support managed file transfer services, ensuring secure configurations, reliable schedules, and successful delivery of business‑critical transfers
• Maintain server connectivity and authentication integrations (e.g., domain services, SSO‑related components), troubleshooting connectivity and trust issues across environments
• Support virtualized environments and Citrix‑based services, collaborating with Infrastructure teams to maintain performance and availability
• Support Microsoft 365 and Azure operational tasks, including service health monitoring, configuration changes, and identity‑related troubleshooting
• Monitor and maintain Active Directory health

• Asset Management – Plan, budget, purchase, requisition, deploy, manage and maintain assets to optimize their value, lifespan, and operational readiness and support business users
• Coordination – Prioritize, organize, and manage information, people, assets, resources, messages, tasks and/or activities to achieve a goal within timelines
• Customer Service – Determine needs, capture relevant information, apply internal policy or regulation, and escalate and prioritize the requests of customers to answer inquiries, fulfill transactions, or resolve issues
• IT Management – Oversee, align, and optimize IT systems, infrastructure, and resources by implementing strategies, managing risks, and supporting organizational goals through technology
• Knowledge Management – Capture, document, organize, retrieve, and share knowledge to enhance learning, collaboration, problem solving and decision‑making or to respond effectively and consistently to inquiries
• Product Knowledge – Maintain and deepen knowledge of company products, services and/or applications in order to align features, benefits, and uses to client or stakeholder needs
• Troubleshooting and Problem Solving – Discover, diagnose and resolve technical issues and communicate solutions to business users to maintain smooth technology operations

• 3+ years of experience in IT operations, systems administration, and/or end‑user computing support in a production environment
• Degree in…