IT Site Support Technician

Overview

Milestone Technologies is a global IT managed services firm that partners with organizations to scale their technology, infrastructure and services to drive outcomes such as digital transformation, innovation, and operational agility. Milestone focuses on an employee-first, performance-based culture and supports enterprise clients across Application Services and Consulting, Digital Product Engineering, Digital Workplace Services, Private Cloud Services, AI/Automation, and Service Now. The company emphasizes a cooperative, inclusive environment that supports employees to reach their full potential.

With over 3,000 employees serving more than 200 companies worldwide, Milestone aims to revolutionize the way IT is deployed.

The IT Support Technician (L1) supports the efficient day-to-day operations of the IT department by managing tasks such as computer setups, desk moves, and hardware inventory maintenance. The Technician provides support to corporate employees experiencing hardware, software, or network connectivity issues.

• Perform desk and computer moves, including setting up Windows, Linux, and macOS environments using Standard Operating Environment (SOE).
• Troubleshoot basic connectivity issues and escalate unresolved issues to internal teams.
• Deliver and manage computer accessories and hardware inventory.
• Calibrate monitors and assist with hardware shipping, tagging, and unboxing.
• Ensure organized storage and flag inventory needs with procurement.
• Maintain accurate asset assignments in Asset Management System.
• Handle daily walk-in support and administrative tasks.
• Identify areas for IT environment improvements and suggest solutions.
• Participate in stock audits and manage minimum inventory levels.
• Be flexible to accommodate production demands, including physical tasks like lifting heavy equipment.

Estimated Pay Range: 64,000. Exact compensation and offers of employment are dependent on circumstances of each case and will be determined based on job-related knowledge, skills, experience, licenses or certifications, and location.

At Milestone we strive to create a workplace that reflects the communities we serve and work with, where we all feel empowered to bring our full, authentic selves to work. We know creating a diverse and inclusive culture that champions equity and belonging is not only the right thing to do for our employees but is also critical to our continued success.

Milestone Technologies provides equal employment opportunity for all applicants and employees. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, gender, gender identity, marital status, age, disability, veteran status, sexual orientation, national origin, or any other category protected by applicable federal and state law, or local ordinance. Milestone also makes reasonable accommodations for disabled applicants and employees.

We welcome the unique background, culture, experiences, knowledge, innovation, self-expression and perspectives you can bring to our global community. Our recruitment team is looking forward to meeting you.