Quality Assurance & Tester

Job Description

At UBC, we believe that attracting and sustaining a diverse workforce is key to the successful pursuit of excellence in research, innovation, and learning for all faculty, staff and students. Our commitment to employment equity helps achieve inclusion and fairness, brings rich diversity to UBC as a workplace, and creates the necessary conditions for a rewarding career.

The University of British Columbia (UBC) is a global centre for teaching, learning and research, consistently ranked among the top 20 public universities in the world and recently recognized as North America's most international university. UBC is a diverse environment, with almost every industry vertical represented from healthcare, education, food and beverage, legal, media, real estate, etc. and with more than 70,000 members of the community UBC's service providers need to be able to meet a variety of stakeholder needs with both robust and mature operational capabilities combined with the agility and innovation required to meet the ambitious objectives laid out in its new Strategic Plan:
Shaping UBC's Next Century. The Integrated Service Centre ("ISC") is a newly formed unit within UBC that will align practices and processes from Human Resource, Financial Operations, Comptroller's Office, Student Services, and Information Technology. In supporting UBC's transition to an enterprise Workday Enterprise Resource Planning ("ERP") Cloud-based system, the ISC will provide a single, integrated service that will initially include Financial and Human Capital management services and later expand to include Student and Enterprise Planning.

The ISC will seek to continuously improve and adapt to future needs and requirements of UBC while providing a simple, intuitive, consistent user experience for UBC students, staff, faculty, and community partners. The Quality Assurance & Tester (QAT) prepares and executes complex testing for product development and deployment of updates and improvements for the University Community. This Incumbent applies subject matter expertise and critical thinking to develop strategic plans for designing, running and tracking testing activities, managing defect triage processes.

Provides reporting to senior leadership on test quality indicators and improving testing processes and standards.

Reports to the Delivery Manager. Works in partnership on a team that is accountable for executing the delivery of releases, enhancements and product major changes. Partners across the Application Sustainment team to provide effective improvement services. Frequently engages across the ISC to understand product roadmap and backlog, including interdependencies and impacts.

• Assesses testing needs utilizing a structured requirements process (gathering, analyzing, detailing, and managing changes) to recommend testing approach and priorities.
• Builds test plans relating to various testing stages, business data validation, integration, reporting.
• Crafts scenarios and test cases, procures test data, executes tests, and documents results as needed.
• Performs in-depth troubleshooting of testing activities of one or more IRP work streams (HCM, FIN, STU, SD&D) using the knowledge of testing.
• Analyzes and reviews testing options and discusses approach and recommendations with QA Analyst and Testers.
• Identifies, analyzes and documents bugs through execution of test cases or ad-hoc testing as needed.
• Develops business data validation, integration, and reporting testing processes and procedures.
• Tracks and verifies defect resolution using defect tracking system.
• Performs preliminary pre‑defined shortlist of tests for tenants to ensure core functionality is working as expected before it is released for a test cycle.
• Validates configuration setup in tenants as required.
• Builds and maintains good working relationships with functional and configuration analyst, business analysts, subject matter authorities, client partners, and consultants.
• Evaluates and recommends opportunities for test automation and performance testing.
• Builds automated test scripts as needed.
• Develops and maintains document…