Hybrid Technical Support Supervisor Position

Enhance your technical expertise with a Hybrid Technical Support Supervisor role. Engage in problem-solving, user training, and team supervision while managing technical issues efficiently.

This permanent position offers 35 to 40 hours per week in a dynamic work environment. You will be responsible for responding to user challenges, providing training, and supervising a team of technical support analysts. This role requires hands-on engagement in troubleshooting and documentation to optimize service delivery to users.

Key Responsibilities:

• Respond to user difficulties with computer systems

• Consult technical manuals to implement solutions

• Provide advice and training to users

• Maintain a log of problems and solutions for analysts

• Supervise a team of technical support workers

Requirements:

• Permanent work term with 3 to 5 years of experience

• No degree or certificate required

• English language proficiency

• Flexible 35 to 40 hours work week

• Experience with artificial intelligence preferred

Step into a pivotal role overseeing technical support processes while ensuring excellent user experiences.
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