Senior ServiceNow Specialist

Overview

As the Senior Service Now Specialist you are responsible for designing, implementing, and optimizing scalable enterprise workflows and applications within the Service Now platform. You will bridge business requirements and technical execution by leading platform upgrades, managing third‑party integrations, and maintaining the Configuration Management Database (CMDB). You ensure the reliability, performance, and stability of the platform while providing technical leadership and mentorship to junior team members.

Additionally, you are the primary technical resource for Tier2 and Tier3 support, handling complex incidents, technical escalations, and advanced troubleshooting.

• Design, develop, and customize applications using advanced scripting, workflows, and REST/SOAP APIs.
• Integrate Service Now with external systems to enable seamless data exchange.
• Design secure, scalable, and business‑aligned Service Now technical solutions.
• Manage platform governance, including upgrades, instance cloning, usage, and performance optimization.
• Ensure platform configurations align with ITIL standards, best practices, and evolving business needs.
• Partner with architects and business stakeholders as the primary technical liaison.
• Mentor and coach junior developers while promoting technical excellence and knowledge sharing.
• Serve as the primary resource for Tier2 and Tier3 support, managing complex incidents and escalations.
• Provide operational and technical support across the team as needed to ensure service continuity and project delivery.

• Minimum 6years of hands‑on experience in Service Now development, solution architecture, and platform administration within enterprise environments.
• Advanced proficiency in JavaScript, Glide APIs, Jelly, AngularJS, HTML, CSS, and Service Now scripting frameworks.
• Extensive experience designing, developing, securing, and troubleshooting complex REST and SOAP web services, including Flow Designer, Integration Hub, and custom spokes.
• Deep technical knowledge of Service Now ITSM, ITOM, CMDB, Service Portal, and the Automated Test Framework (ATF).
• Strong understanding of CMDB administration, Common Service Data Model (CSDM), relational data modeling, and governance practices.
• Experience designing, implementing, and maintaining complex ACLs, roles, and security configurations.
• Experience leading Service Now platform upgrades, instance patching, clone management, and release planning while minimizing operational risk.
• Strong knowledge of ITILv4 principles, IT service management processes, and IT asset lifecycle management.
• Proven experience delivering solutions within Agile, Scrum, or Dev Ops environments, collaborating with cross‑functional teams for continuous improvement.

$94,400.00 – $ (expected base pay range). Individual base pay will be determined based on experience, skills, education, and location.

We are proud to be an equal‑opportunity employer. All qualified individuals, regardless of race, color, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, Veteran status, or any other identifying characteristic, are encouraged to apply. Adjustments will be provided as needed during the hiring process. For more information about inclusion and diversity initiatives, please visit our I&D page.