Manager, Customer Analytics; Sales & Marketing

Hybrid, Canada About Jobber

Jobber exists to help people in small businesses be successful. We work with small home service businesses, like your local plumbers, painters, and landscapers, to transform the way service is delivered through technology. With Jobber, they can quote, schedule, invoice, and collect payments from their customers while providing an easy and professional customer experience. Running a small business today isn’t like it used to be—the way we consume and deliver service is changing rapidly, technology is evolving, and customers expect more.

That’s why we put the power and flexibility in their hands to run their businesses how, where, and when they want!

Our culture of transparency, inclusivity, collaboration, and innovation has been recognized by Great Place to Work, Canada’s Most Admired Corporate Cultures, and more. Jobber has also been named on the Globe and Mail’s Canada’s Top Growing Companies list, and Deloitte Canada’s Technology Fast 50™, Enterprise Fast 15, and Technology Fast 500™ lists. With an Executive team that has over thirty years of industry experience of leading the way, we’ve come a long way from our first customer in 2011—but we’ve just scratched the surface of what we want to accomplish for our customers .

The Team

Analytics sits within Jobber’s Strategy & Analytics department, Jobber’s internal consulting team and decision-support mechanism that connects data and business insight with the rest of the organization. Analytics is a central function that exists to drive business outcomes across Jobber’s ecosystem.

The Role

Jobber is looking for a Manager, Customer Analytics (Sales & Marketing) to lead the analytics function supporting our Marketing & Channels and Sales & Partnerships pods. Reporting to the Senior Manager, Customer Analytics, this leader will manage a team of analysts and partner closely with Directors, Senior Directors, and VPs across Demand Generation, Brand Marketing & Communications, Sales, Partnerships, Marketing Ops, Sales Ops, and Finance.

In this role, you will set the technical, methodological, and strategic direction for high-impact Sales and Marketing analytics. You will own the measurement infrastructure that helps Jobber connect acquisition investment to subscription revenue growth, understand marketing effectiveness, evaluate channel and partnership performance, and improve visibility into CAC, LTV, payback, sales efficiency, revenue funnel performance, and go-to-market ROI.

This role requires a leader who combines strong people leadership, hands‑on technical depth, and deep Sales and Marketing domain expertise. You will build trusted relationships with senior leaders, raise the bar for analytical quality, and develop analysts who can translate rigorous measurement into better growth decisions.

You will also help Jobber advance Analytics 2.0 in practice by using self‑serve analytics, automation, responsible AI, and agentic workflows to scale trusted decision support and create more capacity for strategic, high‑judgment analytical work.

Hire, onboard, lead, coach, and develop a high‑performing team of analysts supporting Demand Generation, Brand Marketing & Communications, Sales, and Partnerships, setting clear expectations and building the team’s capabilities as Jobber’s Sales and Marketing analytics needs scale.

Establish a clear engagement and prioritization model for Sales and Marketing Analytics, creating scalable operating rhythms that balance strategic analysis, recurring reporting, cross‑functional initiatives, self‑serve enablement, and ad hoc stakeholder needs.

Build a culture of analytical excellence, high accountability, curiosity, strong QA, documentation, peer review, business ownership, and continuous improvement.

Partner with Analytics Engineering, BI, Data Science, Data Engineering, Marketing Ops, and Sales Ops to strengthen the data foundation, metric definitions, reporting infrastructure, and governed datasets that support Sales and Marketing decision‑making.

2. Sales & Marketing Analytics Strategy

Lead the analytics roadmap across Jobber’s Marketing & Channels and Sales & Partnerships pods, ensuring…