IT Support and Automation Specialist at MistyWest

Elevate IT operations as a Specialist us on exceptional helpdesk support, automation through scripting, and practical AI solutions to enhance efficiency across the business.

This role is not your typical helpdesk position; it emphasizes proactive innovation. You’ll provide responsive IT support while identifying opportunities for process automation and system improvement. Training in AI and continuous learning is highly encouraged to eliminate repetitive tasks and boost productivity.

Key Responsibilities:

• Deliver friendly technical assistance to teammates

• Create documentation for knowledge sharing and efficiency

• Coordinate with developers to resolve critical IT issues

• Perform software installations and support end-user requirements

• Maintain organized inventory of IT assets

Requirements:

• 1-3 years of experience in a similar role

• Degree or diploma in IT or related field

• Strong interest in AI and automation technologies

• Experience with Python scripting and system integration

• Understanding of networking and security protocols

Maximize your impact in IT support while driving innovation at Misty West.
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