Senior Analyst in Account Services

Position: Senior Analyst in Account Services at Hiive
Step into a key role at Hiive as a Senior Analyst in Account Services, where you’ll enhance user support and onboarding experiences on our innovative platform.

At Hiive, a rapidly growing company in the liquidity space, you will contribute significantly to operational excellence. You will work with your team to refine internal processes, maintain efficient onboarding, and provide technical support. This mission-driven role focuses on integrating customer feedback to enhance our services and build a self-serve experience through robust documentation and other resources.

Key Responsibilities:

• Ensure efficient and compliant onboarding for Hiive users

• Provide direct customer support via email for product inquiries

• Identify friction points in onboarding workflows

• Create and maintain Hiive’s customer knowledge base

• Amplify the customer voice to enhance product offerings

Requirements:

• 2-3 years in a customer-facing or operational role

• Solid technical aptitude with new tools

• Proactive, solution-oriented mindset

• Excellent communication and collaboration skills

• Detail-oriented with a customer-first approach

Leverage your analytical skills and customer-centric mindset to elevate Hiive’s user experience in the Account Services team.
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