Senior Manager of IT Product Management Job Vancouver area,BC Canada,IT/Tech

Product Strategy & Roadmap
Define and maintain the product vision, strategy, and prioritized roadmap for internal business applications (e.g., ERP, CRM, HRIS) and enterprise systems
Partner with business owners to understand functional requirements, pain points, and technology investment priorities
Act as the business owner proxy for internal BT systems — managing backlogs of features, defects, and enhancements
Define and track product metrics in partnership with relevant stakeholders and conduct ongoing analysis to measure performance, usage, and business value realization of deployed systems
Demand Management
Design and lead the Plan and Commit process with business stakeholders for all BT technology requests
Define criteria for prioritizing BT projects and enhancements based on strategic alignment, risk reduction, ROI, and operational impact
Publish and maintain a visible backlog providing stakeholders transparency into queue status, estimated effort, and delivery timelines
Forecast and allocate BT resources (personnel, budget) across the prioritized portfolio of projects and operational enhancements
Partner with BT Strategy & Operations to establish product governance mechanisms including Steering Committees
Organizational Change Management (OCM)
Define and maintain a standardized Organizational Change Management (OCM) playbook and governance for all Business Technology (BT)-led initiatives
Lead change management strategy, stakeholder analysis, and impact assessments for all major system implementations and upgrades in partnership with relevant stakeholders
Establish and track system adoption metrics, stabilization plans, and ‘lessons learned’ processes to ensure business value realization post-deployment
IT Product Delivery
Oversee QA and UAT processes to ensure systems meet business requirements before deployment
Participate in sprint demos and provide feedback to ensure development meets defined acceptance criteria
Own and maintain the BT release calendar, coordinating deployment windows to minimize business disruption and risks
Establish hypercare programs for major system go-lives, including elevated incident SLAs and daily status check-ins during stabilization
Develop Business Systems PM competencies across the BT organization to ensure consistent and high-quality product practices across the BT organization
SaaS Sprawl Management
Lead and govern the end-to-end software asset lifecycle management program (procurement through disposal)
Establish centralized SaaS intake and approval processes to prevent shadow IT and ensure alignment with the future-state technology landscape
Drive cost-reduction and optimization through regular license audits, contract consolidation, and the sun setting of tools that do not meet architectural standards
Create comprehensive software asset management metrics, dashboards and reporting to support executive decision making and drive continuous improvement
Team Leadership & Organizational Development
Set a clear team vision and operating model that scales as Marqeta’s internal technology landscape grows
Build, mentor, and lead high-performing IT teams across multiple, creating career growth opportunities and holding the bar for quality and delivery
Foster a culture of innovation, accountability, collaboration, and continuous improvement
Partner closely with peer BT leaders and cross‑functional business stakeholders to drive cohesive business outcomes

Benefits

Praise:
We believe in generously recognizing each other’s talents and contributions, and sharing the goodness we see
Health and wellness:
We cover your premiums for health, dental, and vision. Plus, your pet gets his/her/its own insurance, on us
Flexible time off:
We take time to relax and recharge when needed. We have unlimited time off for most employees and encourage an average of 5 weeks per year
Marqeta paid family leave:
We support all families. We offer 12 weeks of paid leave for all new parents and up to 20 for birthing parents. We also offer 4 weeks of caregiving leave
401k match:
We invest in your future. We’ll match 50% of your contribution and up to 6% of your salary
Meaningful equity:
As owners of the company, we’re all…