IT Support Technician Hybrid Flexibility

Position: IT Support Technician with Hybrid Flexibility
Join Madison Group in Vancouver as an IT Support Technician focused on a hybrid work model.

Your role will bridge on-site and remote troubleshooting in a multifaceted tech landscape.

This position is tailored for candidates who can provide comprehensive IT support, including Microsoft 365 and Google Workspace administration, along with hardware and software troubleshooting. With a dependable self-starter attitude, your contributions will significantly enhance user experiences throughout the Greater Vancouver area.

Key Responsibilities:

• Deliver break/fix support for users on Windows and macOS

• Conduct on-site setups and device management

• Manage endpoints via Intune, Autopilot, and Jamf

• Oversee user access and SaaS tasks in Entra

• Document and track tickets through ITSM effectively

Requirements:

• 2-4 years of desktop or field support experience

• Troubleshooting expertise in Windows and macOS

• Comfort with Google Workspace admin tasks

• Knowledge of networking fundamentals

• Proficient in English for clear communication

Leverage your IT expertise in a supportive environment that offers a blend of remote and in-person work.
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