Technical Support Analyst IT Systems

Position: Technical Support Analyst for IT Systems
Enhance your IT career with West Coast Reduction Ltd. as a Technical Support Analyst, delivering essential technical assistance across multiple platforms. Play a key role in troubleshooting and resolving issues related to operating systems and network connectivity.

This position requires 2 years of relevant technical support experience, focusing not only on problem resolution but also on maintaining a positive team culture. You will support a diverse user base, assist in software upgrades, and create documentation for the IT department. Your skills will contribute to a cleaner, sustainable community.

Key Responsibilities:

• Investigate and resolve technical assistance issues

• Assist users through remote and on-site support

• Conduct maintenance on systems and software upgrades

• Document knowledge base updates and processes

• Support ad-hoc IT projects and assist on-call needs

Requirements:

• Minimum 2 years in a similar technical support role

• Proficient in Windows software applications, including Microsoft Office

• Familiarity with helpdesk ticketing systems required

• Strong customer service orientation and multitasking能力

• Occasional travel to local sites required

Leverage your technical expertise to contribute to West Coast Reduction’s commitment to sustainability.
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