Senior Enterprise Customer Success Engineer; Prisma AIRS

Our Mission

At Palo Alto Networks®, we’re united by a shared mission—to protect our digital way of life. We thrive at the intersection of innovation and impact, solving real-world problems with cutting‑edge technology and bold thinking. Here, everyone has a voice, and every idea counts. If you’re ready to do the most meaningful work of your career alongside people who are just as passionate as you are, you’re in the right place.

In order to be the cybersecurity partner of choice, we must trailblaze the path and shape the future of our industry. This is something our employees work at each day and is defined by our values:
Disruption, Collaboration, Execution, Integrity, and Inclusion. We weave AI into the fabric of everything we do and use it to augment the impact every individual can have. If you are passionate about solving real‑world problems and ideating beside the best and the brightest, we invite you to join us!

We believe collaboration thrives in person. That’s why most of our teams work from the office full time, with flexibility when it’s needed. This model supports real‑time problem‑solving, stronger relationships, and the kind of precision that drives great outcomes.

Customer Success - Our Customer Success team is critical to our success and mission. As part of this team, you enable customer success by providing support to clients after they have purchased our products. Our dedication to our customers doesn’t stop once they sign – it evolves. As threats and technology change, we stay in step to accomplish our mission. You’ll be involved in implementing new products, transitioning from old products to new, and will fix integrations and critical issues as they are raised – in fact, you’ll seek them out to ensure our clients are safely supported.

We fix and identify technical problems, with a pointed focus on providing the best customer support in the industry.

As a Senior Enterprise Customer Success Engineer (CSE) for the Prisma AIRS team, you will redefine Customer Success by shifting focus from task‑driven execution to high‑impact, insight‑driven strategy. Operating as a principal strategic advisor and lead AI Architect, you will spearhead our most complex, high‑value global enterprise accounts where application security, data security, and the AI ecosystem intersect. In this senior technical role, you will architect scalable security solutions, pioneer the adoption of Prisma AIRS, and command relationships with executive leadership (CISOs, CTOs, and CIOs) to ensure automated security workflows deliver massive business value, quantifiable ROI, and proactive risk mitigation.

• Enterprise Architecture & Technical Leadership:
  Serve as the lead technical authority, architecting and deploying complex, scalable security solutions across global client environments. Translate intricate enterprise business demands into robust technical blueprints. Provide masterful technical expertise in Prisma AIRS, driving capacity planning, technology lifecycle governance, and seamless upgrades within mission‑critical infrastructure.

• Strategic AI Adoption & Guardrails:
  Guide Fortune 500 enterprises on embedding intelligent agents and automated security frameworks directly into core product workflows. Systematically evaluate client AI adoption maturity and direct complex cross‑functional teams to align vendor innovations with overarching enterprise business goals.

• Proactive Churn Mitigation & Business Impact:
  Champion predictive data analytics and operational metrics to evaluate customer environment health, intercept operational risks before they manifest, and aggressively eliminate churn vectors. Design and spearhead high‑impact Executive Business Reviews (EBRs) that synthesize deep technical health metrics into high‑level business outcomes.

• Strategic Escalation & Product Advisory:
  Act as the ultimate technical escalation point for critical production environments. Partner aggressively with Product Management, Core Engineering, and Sales leadership to champion enterprise customer requirements, influence product roadmaps, and co‑develop…