IT Service Manager for Retail Expansion

Join our rapidly growing brand as an IT Service Manager. You'll ensure operational integrity of all IT systems while driving improvement across our expanding retail fleet.

This role demands a seasoned leader with 7-10+ years of experience in IT management within high-volume environments. You will manage vendors, uphold security standards, and lead a small team, all while driving proactive tech solutions. Your efforts will directly impact our ability to scale successfully.

Key Responsibilities:

• Champion the operational success of store IT infrastructure

• Oversee security improvements for network systems

• Manage procurement, deployment, and retirement of hardware

• Identify recurring tech issues and implement solutions

• Streamline help-desk processes for faster resolution

Requirements:

• 7-10+ years of IT support management experience

• Familiarity with network infrastructure and POS systems

• Proven vendor management and SLA accountability

• Sharp problem-solving skills bent on efficiency

• Ability to travel regionally for key milestones

Contribute your IT expertise to enhance our service delivery and support our exciting growth in retail.
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