Manager, Market Product Testing

Job Details

Description & Requirements

who we are

lululemon is an innovative performance apparel company for yoga, running, training, and other athletic pursuits. Setting the bar in technical fabrics and functional design, we create transformational products and experiences that support people in moving, growing, connecting, and being well. We owe our success to our innovative product, emphasis on stores, commitment to our people, and the incredible connections we make in every community we're in.

As a company, we focus on creating positive change to build a healthier, thriving future. In particular, that includes creating an equitable, inclusive and growth-focused environment for our people.

about this team

The Product Technical Solutions team is within the Product Integrity and Quality function of Supply Chain. From here, we deliver technical solutions to mitigate product and process integrity risks by designing our performance standards, laboratory testing, on-body testing, and providing technical expertise and advisory services.

The Product Experience Testing team defines, governs, and executes on-body product experience testing standards and programs, in-field, for all markets. Recommends technical solutions to mitigate product and process integrity risks and provides on-body testing and advisory services to evaluate the integrity of our products in meeting internal and external expectations of performance. Ensure wear testing is informed by global and enterprise strategy.

core responsibilities

As the Manager of Market Product Experience Testing, you will lead a team dedicated to conducting wear tests, analyzing results and delivering actionable insights to mainline teams across all markets and categories. Providing insights from wear tests that empower mainline teams to make data-driven decisions that enhance product performance and elevate the guest experience. This approach ensures products meet intended use while anticipating the needs of both current and future lululemon guests.

• Design and develop a comprehensive wear testing strategy-spanning in-season testing across all markets, proof of concepts, and special projects-to validate technical claims and meet product integrity requirements.
• In collaboration with the Global Product Experience Testing Manager and leads, manage wear test intake requests and partner with related cross-functional teams to understand seasonal and ad hoc testing needs. Prioritize and assign requests.
• Escalate deviations from product integrity standards to Deviation Committee.
• In collaboration with the Global Product Experience Testing Manager and leads, define policies and procedures related to all on body testing programs, globally, to ensure consistent execution of wear tests in all markets and compliance with regulatory, legal and product integrity requirements.
• Deliver insights from wear testing to inform Brand storytelling, product positioning, and product education.
• In collaboration with the Global Product Experience Testing Manager and leads, drive Wear Test Survey and Report Standardization:
  Design and maintain a standardized database of wear test surveys that satisfy the design intent of the product being tested. Ensure test surveys and formats are relevant to the tests that are being executed, and comply with regulatory, legal and other product integrity requirements. Leverage historical data sets and insights to design the survey.
• Execute mainline wear tests. Overseeing generation of insights that predict product ratings to influence future product creation and inform major launches
• Support team on analysis and report on wear test results to identify patterns across product categories, translating insights into actionable recommendations aligned with Voice of Guest feedback .
• Mentor and develop team members.
• In collaboration with the Global Product Experience Testing Manager and leads, lead creation and presentation of reports to senior leadership on the importance of product experience testing and the impact on the business.
• Collaborate with the Product Technical Solutions operations team on Project Management Intake and Prioritization.
• Collaborate with the…