Salesforce Reporting and Data Analysis Expert

Drive data efficiency at Insight Global as a Salesforce Reporting and Data Analysis Expert in a hybrid work model. This position emphasizes improving analytics within a contact center using Power BI.

Insight Global is in search of a Salesforce Reporting expert with a minimum of four years' experience in report building.

Your role will involve working closely with the Senior Manager to enhance data processes in the contact center. A strong foundation in data analysis and Power BI is required, along with communication skills for effective presentations.

Key Responsibilities:

• Develop and manage reports in Salesforce Service Cloud (CRM)

• Utilize Power BI for presenting data in visual formats

• Facilitate meetings and provide engaging presentations

• Support the Senior Manager in data process optimization

• Collaborate with system integrators for enhanced data integration

Requirements:

• 4+ years of Salesforce report building experience

• Expertise in Power BI for visual data representation

• Strong presentation and communication abilities

• Contact center experience is mandatory

• Retail or E-commerce background preferred

Apply your analytical skills to drive data success at Insight Global.
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