Program Manager , Sales Tech

Job Overview

Expedia Cruises is seeking a Program Manager to support our Sales Technology strategy and drive adoption across our cruise business and network of 270+ travel agencies and 7,500+ Vacation Consultants.

In this role, you will bridge business needs and our technology stack—including our CRM platform, lead management system, IVR phone system, and outbound sales prospecting tools—to align strategy, manage data integrity, and provide ongoing support and training.

• Be the subject matter expert for Sales Technology platforms, including CRM, lead management, IVR system, outbound sales prospecting, and related integrations.
• Develop and align CRM strategy with broader business needs and sales objectives.
• Support adoption and implementation of the new CRM platform, including migration coordination, change management, training delivery, and ongoing support across stakeholders.
• Own contact management strategy and execution, including data cleanup, de-duplication, enhancement, and vendor partnerships to ensure data quality, consistency, and actionability across platforms.
• Represent the voice of Expedia Cruises’ sales and operational needs across franchisees, consultants, account managers, marketing, and corporate teams.
• Work with technology partners to plan platform roadmaps, manage integrations, and drive feature rollouts that support sales and lead management goals.
• Drive awareness and adoption through communication, training, documentation, webinars, and targeted support.
• Troubleshoot, problem‑solve, and see issues through to completion; coordinate ad hoc data projects and vendor escalations as needed.
• Manage feedback loops with internal and external stakeholders; provide regular status updates and report on key metrics, contact data health, and business impact.
• Translate contact, lead, and reporting data into actionable business insights and recommendations.

• 5-7 years of hands‑on CRM administration experience, product management, and/or sales operations.
• Degree in business or related discipline.
• Hands‑on experience with enterprise‑level CRM systems (e.g., Salesforce, Hub Spot, Microsoft Dynamics or comparable platforms).
• Expertise in contact management and CRM platform administration, including data strategy, data quality management, and enhancements.
• Proven ability to align technology solutions with business objectives and stakeholder needs.
• Strong program coordination, process development, and problem‑solving skills.
• Excellent cross‑functional collaboration and communication abilities.
• Highly organized with strong attention to detail and data acumen.
• Experience working effectively with both internal teams and external partners.

The total cash range for this position in Vancouver is $73,000.00 to $. Employees in this role have the potential to increase their pay up to $, which is the top of the range, based on ongoing, demonstrated, and sustained performance in the role. Starting pay for this role will vary based on multiple factors, including location, available budget, and an individual’s knowledge, skills, and experience.

Pay ranges may be modified in the future.

• Medical, dental, and vision coverage.
• Paid time off.
• Employee Assistance Program.
• Wellness and travel reimbursement.
• Travel discounts.
• International Airlines Travel Agent Network (IATAN) membership.

Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other characteristic protected by law. This employer participates in E‑Verify. The employer will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS) with information from each new employee’s I‑9 to confirm work authorization.