UX and Service Designer

Number 41 Media – User Experience and Service Designer Who are we?

Number 41 Media is a team of user-focused researchers, designers, and technologists motivated by a shared passion for creating beautiful and functional digital platforms and services. We are a local consultancy with offices in Victoria and Vancouver, B.C., specializing in service and UX design for provincial public sector organizations. Our work directly impacts citizens by improving access to essential services, modernizing digital platforms, and fostering meaningful connections between governments and the communities they serve.

At Number 41, we constantly question how things currently work, imagine how they could be improved, and uncover what people actually need to get things done. Whether it’s a service, a website, or a software project, we approach our work with one overarching question in mind: how can this be better? If you have the answers, we’d love for you to join us.

As a User Experience and Service Designer, you will be at the forefront of designing human-centered experiences that drive meaningful impact. You will collaborate with clients, stakeholders, and cross-functional teams to research, design, and refine digital services and experiences that are intuitive, accessible, and aligned with user needs. This role is perfect for someone who is passionate about solving complex problems through thoughtful design and has a deep understanding of both UX and service design principles.

• Conduct user research through interviews, workshops, surveys, and usability testing.
• Analyze qualitative and quantitative data to uncover insights about user needs, behaviors, and pain points.
• Synthesize research findings into personas, journey maps, and service blueprints to guide design decisions.

• Design intuitive user experiences for digital products and services, ensuring accessibility and usability.
• Develop wireframes, prototypes, and interaction flows that align with user needs and business goals.
• Create and refine service blueprints that define interactions across digital and non-digital touchpoints.
• Identify pain points in existing services and propose improvements that enhance efficiency and effectiveness.

• Work closely with clients, stakeholders, developers, and other designers to co-create solutions.
• Facilitate design workshops and collaborative sessions to generate ideas and align teams.
• Present research findings, design concepts, and recommendations to both internal teams and clients.

• Plan and conduct usability testing to validate design decisions and iterate based on feedback.
• Apply an iterative, test-and-learn approach to refine and improve services over time.
• Ensure continuous alignment with business objectives and user needs throughout the design process.

• Advocate for user-centered design principles within the organization and with clients.
• Stay up to date on emerging trends in UX, service design, and digital transformation.
• Contribute to the development of best practices, methodologies, and design systems.

• Strong understanding of human-centered design methodologies and UX best practices.
• Ability to translate research insights into actionable design recommendations.
• Experience creating wireframes, prototypes, and journey maps.

• Ability to map and analyze service ecosystems and user journeys.
• Experience designing for both digital and non-digital interactions.
• Familiarity with service blueprinting and systems thinking.

• Strong ability to communicate complex ideas in a clear and compelling way.
• Experience facilitating workshops and collaborative design sessions.
• Ability to engage and align diverse stakeholders around design solutions.

• Passion for tackling complex challenges and designing elegant solutions.
• Ability to work within constraints while finding innovative opportunities for improvement.
• Proactive approach to…