IT Support Technician at Artemis Gold

Support IT systems at Artemis Gold's Vancouver office as an IT Support Technician. Leverage your strong technical skills to enhance user experience across multiple locations.

Artemis Gold is looking for an IT Support Technician to report to the IT Superintendent. In this role, you will provide high-quality technical support, manage user access via Azure Active Directory, and maintain workstation security and compliance. Your expertise in networking, hardware troubleshooting, and customer service will be pivotal in addressing user needs effectively.

Key Responsibilities:

• Deliver professional support via helpdesk ticketing and direct interactions

• Troubleshoot hardware, software, and network issues efficiently

• Manage user access in accordance with security best practices

• Install and maintain workstations and software solutions

• Create user-friendly documentation to facilitate technology adoption

Requirements:

• Minimum 2 years of experience in IT support

• Strong knowledge of Windows OS and Microsoft 365

• Familiarity with networking basics and cybersecurity essentials

• Proven ability to troubleshoot technical issues remotely

• IT diploma or degree or equivalent experience

Utilize your IT expertise to support Artemis Gold in delivering efficient technical solutions across British Columbia.
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