Endpoint Support Technician French English

Join our team as a Desktop Support Technician focusing on endpoint management in both English and French. This role centers on managing device deployment and asset recovery with minimal disruption.

The Refresh Specialist is essential to maintaining our technology infrastructure. You will coordinate asset collection, prepare replacement laptops, and track warranty statuses while serving as the main support contact for team members. Your proactive approach will ensure all devices meet organizational standards and contribute to seamless operations.

Key Responsibilities:

• Coordinate retrieval of out-of-warranty devices

• Prepare and deploy laptops for immediate use

• Track warranty status of hardware assets

• Communicate effectively with users during the refresh process

• Ensure secure data wiping and migration

Requirements:

• Proficiency in English and French

• Experience in IT support or desktop management

• Strong communication skills

• Familiarity with data security protocols

• Ability to work collaboratively with IT teams

Help optimize our technology infrastructure while providing exceptional support as an Endpoint Support Technician.
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