Desktop Support​/Endpoint support technician; English and French

Job Title:

Desktop Support/Endpoint support technician Language Proficient - English and French Position Overview

The Refresh Specialist plays a critical role in maintaining the organization's technology infrastructure by managing the end-to-warranty devices and the seamless deployment of replacement laptops to internal team members, ensuring minimal disruption to daily operations.

• Asset Collection & Recovery: Coordinate the retrieval of out-of-warranty laptops from internal team members, ensuring all devices are properly accounted for and processed in accordance with company asset management policies.
• Device Deployment: Prepare, configure, and deploy replacement laptops to end users, ensuring each device meets organizational standards and is ready for immediate use.
• Lifecycle Management: Track and manage laptop warranty status, proactively identifying devices due for replacement and maintaining an accurate inventory of all hardware assets.
• User Communication & Support: Serve as the primary point of contact for team members throughout the refresh process, providing clear timelines, instructions, and support to ensure a smooth transition between devices.
• Data Integrity & Security: Ensure proper data migration, backup, and secure wiping of retired devices in compliance with IT security protocols and data governance policies.
• Documentation & Reporting: Maintain detailed records of all refresh activities, including deployment schedules, asset tracking logs, and status reports for leadership review.
• Collaboration: Work closely with IT support, procurement, and facilities teams to coordinate logistics, resolve issues, and optimize the refresh process.