Vancouver Technical Support Analyst I

Join Family as a Technical Support Analyst I in Vancouver and engage in providing vital hybrid support to users. Focus on customer service while addressing technology-related challenges effectively.

In this role, you will play a crucial part in providing Tier I and Tier II technical support. You'll assist with the troubleshooting of software, hardware, and network issues while supporting Microsoft technologies. Collaborate with the Technology team to maintain a seamless user experience across various platforms.

Key Responsibilities:

• Provide technical support for internal and external users

• Resolve hardware and software issues as they arise

• Track and manage support requests through tickets

• Assist with user access management and onboarding

• Monitor system performance and perform maintenance tasks

Requirements:

• Diploma or degree in Information Technology

• 1-3 years in a technical support environment

• Knowledge of Microsoft Windows Server/Desktop

• Strong troubleshooting and analytical capabilities

• Exceptional customer service and communication skills

Engage your skills and passion for technology at Family, where user satisfaction and technical excellence are a priority.
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