Junior System Administrator

Job Description

Ready to trade textbook IT theory for hands-on, real-world impact? As a Junior System Administrator, you'll be the go-to problem-solver for clients across everything from workstations and mobile devices to Microsoft 365, networking, and beyond. If you're a self-starter who loves variety, thrives under pressure, and wants a launchpad into a long-term IT career, this Tier-1 role puts you right in the action.

Join a team where every ticket you close builds your skills and your reputation.

• Comprehensive benefits package that provides extended health care, dental care, vision care, life insurance and critical illness.
• Continuous learning opportunities with an annual educational allowance.
• Generous referral program raging from $500-$2500, depending on business need.
• Regular consistent team building activities and events.
• Discounts to local amenities and vendors
• Discounted hotel stays in multiple locations through our Hospitality offerings.

Ready to trade textbook IT theory for hands-on, real-world impact? As a Junior System Administrator, you'll be the go-to problem-solver for clients across everything from workstations and mobile devices to Microsoft 365, networking, and beyond. If you're a self-starter who loves variety, thrives under pressure, and wants a launchpad into a long-term IT career, this Tier-1 role puts you right in the action.

Join a team where every ticket you close builds your skills and your reputation.

• Comprehensive benefits package that provides extended health care, dental care, vision care, life insurance and critical illness.
• Continuous learning opportunities with an annual educational allowance.
• Generous referral program raging from $500-$2500, depending on business need.
• Regular consistent team building activities and events.
• Discounts to local amenities and vendors
• Discounted hotel stays in multiple locations through our Hospitality offerings.

Provide on-site and remote technical support to clients in accordance with company standard operating procedures (SOPs), KPIs, SLAs, and IT/security best practices for the following at a Tier-1 scope

• User account management, including creation, updates, decommissioning, general account/password/lockout management, user on-boards/off-boards
• Tier-1 level technical support of IT devices including:
• Workstations:
  Windows PCs, laptops, and macOS devices, associated peripherals along with setup, configuration, software/hardware installation, troubleshooting
• Mobile devices (Phones & Tablets): setup, provisioning, configuration, data transfers, decommissioning
• Office equipment:
  Multi-Function Printers, and other Printers (network, USB, specialty printers such as label, cheque, etc.)
• Boardroom equipment:
  Meeting video conferencing hardware/software, TVs, projectors, audio systems etc.
• General installation, configuration, maintenance, troubleshooting of all common IT hardware and software systems effectively and accurately
• General physical installation, setup, moves of workstations, servers, IT equipment, user work areas, desk moves
• Tier-1 level technical support for
• Workstation Application or SaaS application or industry specific Line of Business (LOB) Application installation, configuration, troubleshooting
• Microsoft 365 Apps including Outlook (email), Word, Excel, PowerPoint, One Drive, etc.
• Microsoft 365 Cloud environment Entra , Exchange Online, SharePoint, Teams and other Cloud technologies, Cloud Portals, Cloud Storage/Backup systems at a Tier-1 level
• User Identity (Account) systems:
  Microsoft Active Directory, Entra , Duo, and other related systems
• Monitoring and management of System Alerts:
  Outages/Offline events Server, Network, Software, Hardware, Cybersecurity
• Network systems, including network outages, network access issues, VPN, firewalls, switches, wireless networks, VoIP phone systems, VoIP phones, DHCP, DNS at a Tier-1 level

Non-traditional IT systems: including CCTV systems, building access systems/cards/fobs, building automation systems, building audio systems, timecard systems, EV systems, digital signage, and other IoT systems

• Vendor coordination and liaison for vendor specific issues or…