Data Centre Administrator

Reporting to the Infrastructure Manager, the Data Centre Administrator is responsible for the day to day operations and support of the data centre environments hosting the ONE HITS services. This is a multifaceted opportunity combining the skills and interest in a wide range of IT competencies including networking, servers, security, virtualization, storage arrays, backup 2 platforms and enterprise applications. This position requires a high degree of direct communication with other internal teams, hospital partners, functional experts, managers, project managers, and vendors.

The ideal candidate for this role will have at least five years of IT experience, demonstrating progressive career development. This is a hands on technical position requiring a person who is resourceful, as well as oriented towards achieving business goals through technology. The successful candidate must be experienced in a MEDITECH enterprise environment with proven analytical and technical skills in the latest infrastructure technology and software deployments.

This role is fully remote, with very occasional travel for ONE HITS related work within Northern Ontario. Staff are expected to be able to work both independently to meet established objectives and as part of the technical support team. Data Centre administrators will participate in on call rotation to provide coverage after 5 pm and on holidays/weekends.

• Develop, document, maintain, monitor, and trend, as well as respond to issues, and troubleshoot complex infrastructure including analyzing performance, root cause analysis
• Perform analysis and create architecture models of application services supporting data center operations and ONE HITS Services
• Liaise with 3rd parties to maintain security solutions including firewall, antivirus and intrusion detection systems.
• Coordinate between vendors necessary proactive data center operational system monitoring to ensure availability
• Work with member sites to ensure consistent and secure connectivity to the ONE HIS. Support and troubleshoot connections between data centers and member sites
• Provide ongoing trend analysis for determining current needs, root cause analysis for incident/problem identification and resolution and future resource requirements
• Install hardware and software to grow, maintain and upgrade the infrastructure based on identified needs
• Respond to system incidents, problems and escalations, prioritize work accordingly, and collaborate and work with other staff and vendor support resources to resolve issues
• Verify and validate system backups and recovery, collaborate on business continuity planning
• Adhere to ONE Security policies and procedures including procedures for logging, reporting, and statistically monitoring network and system performance and security events.
• Perform cyber security audits and continuous security improvements including security updates for servers, network, firewall and devices as defined by ONE Security policies and procedures
• Collaborate on and comply with ONE policies and standard operating procedures.
• Work with Privacy and Security teams to identify new and emerging cyber risks and prepare recommendations and countermeasures.
• Provide guidance to the other members of the ONE team as required; liaison with vendors as needed.

• College diploma or university degree in Computer Science or related program
• Industry certifications and accreditations from vendors such as ITIL, Cisco, VMware, and Microsoft would be an asset

• Required minimum of 5 years experience in an Information Technology role supporting server, storage, network and applications in a MEDITECH environment
• Demonstrated experience managing network security (i.e. ACLs, Firewalls, VPNs, IPS/IDS System)
• Demonstrated experience supporting Enterprise SDN Data Center environments (ie CiscoACI)
• Experience supporting Enterprise Storage area network environments and protocols (Fiber Channel, NFS, CIFS) an asset
• Demonstrated experience managing Enterprise authentication and directory services (AD, ADFS)

• In-depth knowledge of security and operational best practices related to…