IT Assistant Public Library

Become the go-to IT Assistant for the Vancouver Public Library, providing vital tech support to staff. Embrace a role that combines customer service and technical skills in beautiful Vancouver, BC.

In this full-time, in-person position at the Central Library, you will support a diverse range of IT services. Your main duties include troubleshooting hardware and software issues, offering remote and in-person solutions, and ensuring the library’s technology functions smoothly. Communication and interpersonal skills are key to thriving in this role.

Key Responsibilities:

• Provide telephone and email IT support to library staff

• Troubleshoot and resolve technical issues for various applications

• Assist with the lifecycle of desktop and laptop computers

• Install and configure replacement IT equipment on-site

• Maintain effective service to library managers and clients

Requirements:

• Certificate in computer sciences or related discipline

• Minimum 6 months IT support experience

• Experience with library applications beneficial

• Knowledge of integrated library software systems

• Fluent in written and spoken English

Utilize your technical expertise and customer service skills to enhance library operations at Vancouver Public Library.
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