13596 - Event Technician

At S.U.C.C.E.S.S., you will be able to grow and develop alongside a diverse team of professionals and enjoy great benefits and perks. Experience what it is like to join a purpose-driven organization and make meaningful contributions to our community. Explore our amazing new opportunities.

Division:
Integrated Services for Newcomers

Program:
Career & Youth Services - ACCEP-IEHP

Employment Type:

Temporary Full-Time (35 hours/week)

Number of Positions: 1

Contract Duration:
August 24, 2026 - December 23, 2026

Compensation: $27.92 to $30.20 per hour

The Event Technician is responsible for managing the technical architecture and live execution and post-event data of a virtual health career fair on the Zoom platform. This role involves configuring multiple concurrent sessions, managing breakout rooms for private interviews, and providing real-time technical support to Healthcare Exhibitors and Internationally Educated Health Professionals (IEHPs).

Reports to:

Senior Program Manager

• Sets up and test the Zoom Events platform, including custom registration pages, webinar tracking, and security parameters to prevent disruptions.
• Builds, assigns, and manages dedicated breakout rooms to facilitate confidential, 1-on-1 interviews between exhibitors and IEHPs.
• Conducts pre-event tech checks with presenters to verify audio quality, lighting, and screen-sharing permissions.
• Acts as the primary technical host to manage attendee entry, spot-light speakers, launch interactive polls, and monitor public/private chat feeds.
• Detects and resolves live technical disruptions, such as echo loops, screen-share failures, or user connectivity drops, without pausing the event flow.
• Trim cloud recordings, export chat transcripts, and compile analytical data on attendee registration, attendance length, and poll results.

• 2-year college diploma in Information Technology or equivalent combination of education and experience.
• Certifications in Zoom platform training certificates such as Digital Event Strategist (DES), or AVIXA Certified Technology Specialist (CTS) is preferred.
• Experience in managing the full lifecycle of online events, including pre-event testing, breakout room setup, and polling configuration.
• Experience in managing multiple virtual sessions or parallel digital projects simultaneously while maintaining quality, timelines, and participant support.
• Familiarity with digital privacy best practices, especially when handling candidate contact information and digital resumes.
• Strong understanding of operating systems, internet bandwidth requirements, and basic audio/video hardware configurations.

• Good knowledge of Zoom Meetings, Zoom Webinars, Zoom Events, and the Zoom administrative dashboard interface.
• Solid understanding of digital audio signal flow, video frame rates, virtual cameras, and hardware-software encoding.
• Previous experience in troubleshooting critical software or network bottlenecks quickly during live, high-profile broadcasts.
• Professional verbal communication style suitable for prepping executive-level speakers and instructing large audiences.
• Ability to take information from software and programs to create email campaigns and announcements
• Understand online marketing channels (social media, email, SEO) to promote project services
• Excellent multitasking and prioritization skills
• Ability to meet tight deadlines and handle stress
• Excellent interpersonal skills with cultural sensitivity
• Ability to take initiative and be results-oriented
• Ability to be flexible and adaptive to changes
• Ability to work independently and as part of a team

• Criminal Record Check Required
• Ability to work occasionally on weekends and evenings as required

S.U.C.C.E.S.S. is a multicultural social services agency and registered charity located on the unceded Coast Salish lands of the xʷməθkʷəy̓əm (Musqueam), Sḵwx̱wú7mesh (Squamish), and Səl̓ílwətaʔ/Selilwitulh (Tsleil-Waututh) Nations, S.U.C.C.E.S.S. has been helping Canadians and newcomers to achieve their full potential on their Canadian journey since 1973. We are…