Network Operations Specialist, Elevare Health

Salary

The salary range for this position is CAD $38.88/Hr.

- CAD $55.89/Hr.

The hours of work, including start and stop times, days off, work area and work site may be subject to change consistent with operations requirements and applicable provisions of the Collective Agreement and statutes. Testing may be required. A criminal record check may be required

Summary

See a problem. Find the cause. Keep healthcare moving. What if your network expertise helped power one of Canada’s most digitally advanced hospitals?

Opening in February 2027, the new St. Paul’s Hospital is being built to transform how healthcare is delivered, supported by some of the most advanced digital infrastructure in the country. Elevare Health, powered by PHC Ventures, is now hiring a permanent, full-time Network Operations Specialist as a key member of the Network Operations Center (NOC) team who will support the foundation of reliable, secure, and high-performing technology systems that clinicians, researchers, and patients will depend on every day.

Working alongside a variety of teams, you’ll monitor critical infrastructure, troubleshoot complex issues in real time, and help ensure the systems behind exceptional patient care continue running when they matter most.

Please note this is a primarily on-site position, with a rotating day and evening shift (8AM-4PM and 2PM-10PM) from Monday to Friday. This posting is scheduled to close at 11:59PM on Friday, August 7th.

What you will be doing

• Monitoring and maintaining critical network environments
  :
  Monitoring network infrastructure, platforms, and applications using observability tools to identify performance issues, anomalies, and potential service disruptions.
• Troubleshooting complex technical issues: Performing real-time incident triage, diagnosing network and system issues, implementing corrective actions, and coordinating escalation with internal teams and vendors when needed.
• Supporting network reliability and continuous improvement: Assisting with network upgrades, maintenance activities, monitoring improvements, documentation, and operational procedures to enhance system performance, security, and availability.
• Building the foundation of a new NOC: Collaborating with technology teams to establish processes, dashboards, and workflows that support the successful operation of the new St. Paul’s Hospital’s digital infrastructure.

Education, Training and Experience

• Bachelor’s Degree in Computer Science, Computer/Electrical Engineering or related field, plus three (3) years recent related experience in an complex, networked environment or an equivalent combination of education, training and experience.
• Demonstrated experience in network performance monitoring, troubleshooting, and optimization using industry-standard tools, ensuring peak performance and minimal downtime.

Skills and Abilities

• Demonstrated understanding of Linux system administration fundamentals
• Troubleshooting knowledge for technical solutions.
• Demonstrated ability to interpret metrics and detect anomalies.
• Demonstrated ability to analyze complex and break down problems, identify pattens and determine solutions.
• Ability to collaborate effectively cross-functional team members and external vendors/
• Demonstrated ability to prioritize and handle multiple incidents at once.
• Demonstrated understanding of related privacy and security regulations.
• Excellent interpersonal, oral and written communication skills including the ability to communicate technical information in simple terms.
• Physical ability to perform the duties of the job.

Preferred

Skills and Abilities

• Exposure to Kubernetes or containerized environments.
• Familiarity with Cisco networking environments.
• Experience with JavaScript or Go.
• Exposure to Prometheus, Grafana, or similar monitoring tools.

Typical Tools and Platforms

• Kubernetes, Docker, Linux.
• Prometheus, Grafana.
• Git Hub, Jira.
• AWS / Azure environments.

• Competitive Pay: $76,111 - $109,409 per year, depending on experience

• Growth opportunities: We welcome individuals at all stages of their career, offering opportunities for professional development and growth.

• State-of-the-art…